Knowledgebase

Possible Cause:
- DNS not yet updated with correct nameservers and IPs.
- If already updated, DNS information has not propagated yet

Recommendations:
- For Resellers, check your WHM under "Edit DNS Zone". Nameservers info should correspond with your DNS  from your domain control panel.
- For Shared accounts, check your domain control panel and update your nameservers info with the correct nameservers IPs. Submit a ticket to get your shared IPs.

Once everything has been updated, wait for the propagation time to be completed, typically 24-72 hours.

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